The aims of this qualification is to: What will I learn? When will I start the course and how long will it take? How to access and use files and folders Gain an understanding of the operation of computers, the operating environment and applications software and hardware Learn two or four additional units of your choice; word-processing, spreadsheets, database, presentation graphics, desktop publishing software How long will it take me to achieve this qualification?
Centres must ensure that candidates have the potential and opportunity to gain the qualifications successfully. Depending on your experience, between months 1 or 2 terms. Assessors go into the workplace to observe each student.
If you would like any further information in relation to this course, please contact our enquiries team directly on 99 66 99 or email This email address is being protected from spambots. Comprehensive feedback is given which is linked to the standards.
Level 2 will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates. All the ITQ programmes are flexible learning - so you can start as soon as you have been interviewed and enrolled. Level 2 may work with infrastructure and create new solutions, while Level 3 may handle the desktop.
Any aspect that is unfamiliar will require support and advice from other people. These roles are not set in stone and may be implemented in various ways but generally, this is how Help Desk professionals think of the differences between each level and what each level may do.
Level 0 support is performed without the aid of a Help Desk technician. Even though these are the general definitions of Help Desk support levels, these are not set in stone during implementation.
The course is also suitable for progression onto an IT level 3 programme. This year,we are offering government loans for the 24 plus students. Other units which you may consider doing include advanced Spreadsheets, Database or Word Processing.
You may have times when Level 2 and Level 3 techs take phone calls and direct fixes. What are the course fees? Build your basic IT skills and confidence Teach you to learn, develop and practice the skills required for employment What qualification will I gain? Other legal considerations Other legal considerations may apply to this qualification, such a Health and Safety using IT equipment and accessibility for all learners.
Alternatively, submit an application form to secure a place. Definition of Levels Level 1 A Level 1 user can make use of predefined or commonly used IT tools for activities that are straightforward or routine, identifying and using automated methods or alternative ways of working to improve productivity.
It is the responsibility of centres to ensure compliance with all local, regional and national legislation which may affect delivery of the qualification, and to ensure that candidates are fully aware of any requirements.
Where the provided assignment is not used, assessment for this will cover the following aspects: This course is suitable for you if you have previous Level 2 qualifications and if you are already a confident and productive IT User.
Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues. Some quotes from our studentsQualification on offer: Level 2 Certificate in IT Users Summary of course If you use IT on a daily basis at work and if you want to improve your ability across a range of aplications then ITQ is for you.
Level 2 Certificate in Customer Service; Level 2 Certificate in the Principles of Business Admin; Level 2 Certificate in IT Users; Preparing for Work. Digital Skills for Employability; Level 1 Personal Development for Employability; Teaching, Learning and Assessment; Training for the workplace.
Level 2 Certificate for IT Users - Microsoft Certificated ITQ Accreditation No: //2 This is a reference number related to UK accreditation framework Type: Credit based qualification This is categorisation to help define qualification attributes e.g.
type of assessment. To achieve the Level 2 Certificate for IT Users, learners must gain 16 credits of which 4 credits must come from the mandatory unit and a minimum of 6 credits from the optional units at Level 2 or above plus 6 credits from any optional units available. To achieve the Level 2 Certificate for IT Users, learners must gain 16 credits of which 4 credits must come from the mandatory unit and a minimum of 6 credits from the optional units at Level 2 or above plus 6 credits from any optional units available.
To achieve the Level 2 Diploma for IT Users, learners must gain 38 credits of which 4 credits. The Open College Network West Midlands Level 2 Award and Level 2 Certificate in IT User Skills enable learners to develop IT skills appropriate for use in education, training, employment and in their personal lives.
The qualifications are designed to enable learners to Level 2 Certificate in IT User.Download